On the business side we assess your performance on the following statements:
Interact with the external environment, act upon new insights and stay flexible
You act upon stakeholders’ needs and build strong relationships with your customers, suppliers & partners and with the community/ society. You listen to them and build excellent customer experiences, design customer journeys and create short customer feedback loops.
You stay flexible to changing circumstances. In your design, you don’t set your organization in stone, you create flexibility to adapt to new insights from these relationships or to new market circumstances.
Align your structure, processes and decision making
You design to be future proof. You realize what you need to accommodate your strategy and ambition. You deal with obstructions in your structure, processes or systems that prevent you from being successful. You have aligned your decision making process for growth and the ambition.
You find new ways to experiment, such as setting up new teams or units “outside” of your company or you radically update the existing structure, processes & systems when there is a clear business need.
Explore new types of performance reviews
You explore new types of performance reviews: customer experience/feedback, peer-to-peer review, collaboration across teams and domains, courage (to fail) and values-driven.
You set quality standards and act within given rules and regulations. You instantly deal with blockers or determine mitigating actions.