Training courses tailored to your objectives and organization
We tailor our training courses to your objectives and context. A conversation skills training alternates theory and practice. The course starts with an explanation and insights about the theory of the communication model from The Winning Dialogue. In conversations, participants learn to differentiate between content, process and emotions. As a result, they are enabled to influence the course of a conversation and know how to discuss possible resistance or emotions.
Offering experiences is the most effective way for participants to acquire knowledge. Therefore, after discussing the theory, participants are challenged in role plays with an actor. They practice their attitude and behavior in a safe environment and receive immediate feedback. In order to make role plays as relevant as possible, we develop cases that are in line with daily practice or we start with cases submitted by participants.